Return & Refund Policy

At Zunotiz, we prioritize the quality and reliability of our UPS products and understand that customers may occasionally receive items that are physically damaged during the delivery process. In such rare instances, our Return & Refund Policy provides clear guidelines for obtaining a return or replacement. It is important to note that this policy strictly applies to products that have been damaged during shipping or delivery; issues arising from general dissatisfaction, accidental misuse, improper handling after delivery, or change of mind are explicitly not covered under this policy. Customers seeking a return must ensure that the damage occurred during transit and that the product has not been tampered with, modified, or used in any way that could compromise its condition, safety, or value. This ensures fairness and enables Zunotiz to maintain consistent standards for all returns while protecting the integrity of our supply chain and product quality.

To process any return claim, it is mandatory for the customer to record a complete, clear, and continuous video during the unboxing of the product immediately upon receipt. This video must capture the outer packaging, the condition of the product at the moment it is removed from the box, and any visible damage, defects, or inconsistencies that would support the return request. The video should be unedited, uncut, and cover every angle of the product to provide Zunotiz with sufficient evidence to verify the claim. Failure to produce an adequate unboxing video or any attempt to manipulate, edit, or falsify the footage will result in the return request being denied, as it prevents Zunotiz from confirming that the product was indeed damaged during delivery. This requirement ensures transparency, protects both the customer and Zunotiz, and provides a reliable record for processing the return efficiently.

Once the unboxing video and claim have been submitted to Zunotiz via the official support channels, our team will carefully review the evidence provided, inspect the documentation, and assess the validity of the damage claim. If the product is deemed eligible for return based on our criteria and the video clearly demonstrates damage during delivery, Zunotiz will provide detailed instructions for returning the product, including the designated courier or shipping partner, packaging instructions, and any necessary documentation. Customers are expected to follow these instructions precisely to ensure that the product is returned safely, securely, and without further damage. Zunotiz reserves the right to reject returns that are shipped without proper authorization, insufficient packaging, or incomplete documentation, as adherence to the return process is critical for maintaining the integrity of our Return & Refund Policy and for protecting all parties involved in the transaction.

After the returned product has been received, inspected, and verified by Zunotiz to meet the eligibility criteria, the customer will be provided with either a replacement of the same product, subject to availability, or a refund in accordance with the original payment method used during purchase. Refunds may take a reasonable processing time to appear in the customer’s account, deprocessing on banking, payment gateway, or financial institution procedures. Zunotiz explicitly states that refunds or replacements will only be issued for products that are verified as damaged during delivery and accompanied by the required unboxing video. Any claims submitted without proper evidence, for damages occurring post-delivery, or for reasons unrelated to delivery damage will be considered invalid, and no refund or replacement will be granted. By adhering to this process, Zunotiz ensures that legitimate claims are addressed efficiently while preventing misuse of the return system.

For any inquiries, clarifications, or initiation of the return process, customers are required to contact Zunotiz support using the official channels. Providing accurate order details, tracking numbers, and the unboxing video will ensure that your claim is reviewed promptly. Contact information is as follows: email: support@zunotiz.com, phone: +91 98765 43210, and physical correspondence: 456 Innovation Road, Tech City, India. Zunotiz encourages customers to reach out immediately upon discovering damage to expedite the return and resolution process. Clear communication, adherence to instructions, and timely submission of required evidence are crucial to ensuring that all return claims are processed smoothly, fairly, and in compliance with the policy outlined above.

For any questions, clarifications, concerns, or disputes regarding these Terms & Conditions, users are encouraged to contact Zunotiz support via the provided communication channels, which include email, telephone, and official correspondence addresses. Providing complete, accurate, and timely information when reaching out will help our support team respond effectively, resolve issues efficiently, and maintain a record of communications for reference. All inquiries are handled in accordance with Zunotiz’s policies and guidelines, ensuring that every question is acknowledged, every concern is addressed thoroughly, and users receive the necessary assistance to understand, comply with, or resolve any matter relating to the Terms & Conditions. Contact information is as follows: support@zunotiz.com, phone: +91 98765 43210, and physical correspondence: 456 Innovation Road, Tech City, India.